At Incaspin Casino, we are committed to your privacy and data rights. If you are a player or an affiliate based in Belgium, you are eligible to exercise your right of access under the General Data Protection Regulation (GDPR) and Belgian privacy laws. This page explains how you can file a Data Subject Access Request (DSAR) to get a version of the personal data we store about you, the steps we implement to confirm your identity, and what you can expect throughout the procedure.
Understanding Your Information Rights in Belgium
Belgium implements the GDPR through its national legislation, so you have defined control over your personal information. You are welcome to use our casino platform or join our affiliate programme. Either way, you have the right to know what data we process, why we process it, and who we share it with. We handle these rights openly and answer without excessive delays.
The Belgian Data Protection Authority (Gegevensbeschermingsautoriteit / Autorité de protection des données) oversees compliance and offers guidance. Your rights encompass access, rectification, erasure, restriction of processing, data portability, and the right to object. A Data Subject Access Request is the official route for exercising your right of access, enabling you to obtain a copy of the personal data we hold.
What Is a Data Subject Access Request (DSAR)?
A Data Subject Access Request represents a written inquiry you can submit to any organisation that processes your personal data. Under Article 15 of the GDPR, you are entitled to confirmation of whether we process your data. If we do, you are given receive a copy of that data along with supplementary information about the processing, including the purposes, categories of data, recipients, and the envisaged retention period.
At Incaspin Casino, we handle every DSAR with care. The request is free of charge in most circumstances, although we may charge a reasonable fee for manifestly unfounded or excessive requests. We aim to deliver a complete and understandable response that helps you verify the lawfulness of our processing activities.
What Information Are You Able To Request?
Through a DSAR, you can submit a request for viewing of a wide range of personal data that Incaspin Casino handles. We will provide you with a structured, widely utilized, and electronically readable version of your data where possible. The exact information obtainable varies based on your interaction with our services, but it generally includes the following categories:
- Registration account details, such as name, address, email, and date of birth
- Payment and payment history, including deposits, withdrawals, and bonus activity
- Login records and IP address logs
- Communication history with our customer support team
- Responsible gambling limits and self-exclusion records
- Affiliate activity data, clickthrough data, and commission reports (for affiliates)
If you request a particular document, like a copy of a contract or a certain customer service transcript, indicate this in your request. We will try our hardest to fulfill reasonable requests and will outline if any data cannot be revealed owing to legal privilege or third-party rights.
Identity check and Management Timeframes
Once we receive your DSAR and verify your identity, the statutory one-month period starts. We seek to respond within this timeframe, but we may extend it by two additional months if your request is complex or you have made multiple requests. If that happens, we will notify you of the extension and the reasons within the first month.
If we choose not to act on your request, we will give a clear explanation and inform you of your right to lodge a complaint with the Belgian Data Protection Authority and to seek a judicial remedy. We never treat differently against individuals who exercise their data rights, and we maintain a log of all DSARs to ensure accountability.
You will obtain your data electronically via secure email or through a password-protected download link. We encrypt all responses to protect your information in transit. If you prefer a physical copy, we can arrange postal delivery after confirming your address, though electronic delivery is quicker and uses less paper.
How to Submit a DSAR to Incaspin Casino
Submitting a DSAR to us is easy. You can use both email or our internet contact form. The process safeguards your privacy and helps us locate your information accurately. To assist us manage your request swiftly, include specific details and be ready to verify your identity.
Select Your Contact Method
Email Submission
Forward your request directly to our assigned Data Protection Officer at dpo@incaspin-casino.eu. Use the subject line “Data Subject Access Request – Belgium” to ensure prompt routing. In the body of your email, state clearly that you are exercising your right of access and give your full name, registered email address, and username if appropriate.
Online Contact Form
Alternatively, you may use the contact form accessible on our website. Pick the privacy or data protection category from the dropdown menu and describe your request in the message field. We suggest including a scanned copy of a valid identity document if you desire to hasten the verification step, although this is not required at the submission stage.
Data You Need Provide
To prevent delays, add the following information with your DSAR:
- Your complete official name along with date of birth
- The email address connected to your Incaspin Casino account
- Your account username or affiliate ID, if applicable
- A detailed description of the data you want to access (for instance, transaction history, login logs, or all personal data)
- Any extra details that may help us locate your records, like your approximate registration date
If you are an affiliate, specify your affiliate tracking code and the website or websites you promote. This helps us gather the applicable performance and commission data.
Identification Verification Prerequisites
Before we disclose any personal data, we must verify your identity to prevent unauthorised disclosure. We usually request a copy of a government-issued photo ID, such as a passport alternatively identity card, and a recent utility bill or bank statement showing your name and address. You may censor any sensitive information not required for verification, including your national identification number or photograph, if you wish.
We validate documents within two business days and will contact you if we need further proof. Once your identity is confirmed, incaspincasino conditions d’affiliation, the one-month response period begins. If we cannot confirm your identity, we will inform you and may ask for other documentation.
Affiliate Programme and Data Protection
Incaspin Casino’s affiliate programme depends on trust and transparency. When you register as an affiliate, we collect personal data like your name, contact details, payment information, and website traffic statistics. We act as the data controller for this information and process it to oversee our partnership, compute commissions, and meet legal obligations.
As an affiliate, you have the same DSAR rights as any other data subject. You can ask for access to all personal data we keep in connection with your affiliate account, such as performance metrics, payment history, and any correspondence. We will also verify the third-party tracking platforms we utilise and the data they manage on our behalf.
We recommend affiliates to check the privacy notice within our affiliate terms and conditions. If you have concerns about how your data is distributed with advertising networks or analytics providers, you can present them through a DSAR. Our Data Protection Officer will handle any queries and, where necessary, support you relocate your data to another programme.
We do not exchange affiliate personal data to third parties. All data transfers outside the European Economic Area are secured by standard contractual clauses or equivalent safeguards. Your trust matters to our long-term partnership, and we keep committed to maintaining high standards of data protection.
Frequently Asked Questions
How quickly will I get my data after filing a DSAR?
We are required to respond without undue delay and at the latest within one month of receiving your request and verifying your identity. In cases where your request is especially complicated or you have made several requests, we might extend this timeframe by up to two extra months. We will notify you of any extension within the first month and explain the reasons. In practice, straightforward requests are often fulfilled within two to three weeks.
May I make a DSAR representing someone else?
Certainly, you may submit a DSAR for someone else provided you have legal authority, for instance a power of attorney or parental responsibility. Documentation of your authority will be necessary, and we may also verify the identity of the individual whose data is requested. This keeps us from disclosing personal data to unauthorised third parties. As an authorized representative, attach the required documents with your application to prevent holdups.
Is there a fee for making a data access request?
In many cases, sending a DSAR is entirely free of charge. We retain the right to charge a reasonable administrative fee if your request is manifestly unfounded or unreasonable, especially if it is repetitive. Before any fee is applied, we will contact you to talk about the situation and seek ways to tailor your request. Fair access is important to us, and we will not employ fees as a obstacle to your entitlements.
What happens if I am not content with the answer?
If you believe our reply is incomplete or we have not handled your DSAR accurately, contact our Data Protection Officer initially to seek explanation. We are dedicated to solving issues quickly. If you remain dissatisfied, you have the right to lodge a complaint with the Belgian Data Protection Authority (APD/GBA). You may also request a legal redress. We will provide the required contact information for the authority upon request.
Am I allowed to request erasure of my data instead of viewing?
Yes, you have the right to request deletion of your personal data under certain situations, such as when the data is no longer necessary for the aims for which it was obtained or if you revoke consent. A DSAR, though, is particularly for retrieval, not removal. If you want to exercise your right to deletion, submit a different request explicitly specifying that purpose. We will assess it against legal retention requirements and answer appropriately.
Can affiliates have the same data access rights as players?
Absolutely. Affiliate members are data subjects under the GDPR and possess the identical rights as players. You can ask for access to all personal data we manage in connection with your affiliate activity, such as commission records, traffic logs, and communications. We manage affiliate DSARs with the same level of care and confidentiality. Our affiliate programme’s privacy notice outlines the specific data categories, and we are pleased to assist with any queries through https://www.20minutes.fr/paris/1933847-20160930-paris-skate-roller-luge-roulettes-vont-devaler-rue-menilmontant the DSAR process.
